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NEC Customer Satisfaction Survey

Dear Valued Customer,

As part of NEC's commitment to provide “Better Products, Better Services”, we would like to ask for your time to contribute to our Customer Satisfaction Survey. By completing this survey, you will help us to improve our service standards to serve you better.

Thank you and we look forward to your valuable feedback.

Name:	First: Last:
Company Name:
Contact Ｎumber:
E-mail Address:(Required)	Please enter your E-mail address. Please enter e-mail addres properly.
E-mail Address (for confirmation)(Required)	Please confirm your E-mail address.
Company Address:	Country: ZIP code: Address:
Fax:
Did the engineer arrive within the appointment slot you've been given?	Yes No
Did the engineer self introduce ?	Yes No
Did the engineer wear a NEC uniform and carry a NEC identification ?	Yes No
Did the engineer explain the nature of problem and advise you accordingly?	Yes No
Appropriate number of engineer?	Yes No
Did the engineer explain everything that you need to know?	Yes No
Did the engineer well-equipped?	Yes No
Politeness, Friendliness and enthusiasm in serving customer	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Professional service provided, Ability to give information	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Overall , how satisfied are you with the engineer's performance?	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Overall, how satisfied are you with NEC's service?	Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Thinking of your recent experience with NEC, it was...	Very satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Other Comments:

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