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NEC Customer Satisfaction Survey

Dear Valued Customer,

As part of NEC's commitment to provide “Better Products, Better Services”, we would like to ask for your time to contribute to our Customer Satisfaction Survey. By completing this survey, you will help us to improve our service standards to serve you better.

Thank you and we look forward to your valuable feedback.

Company Address:
Did the engineer arrive within the appointment slot you've been given?

Did the engineer self introduce ?

Did the engineer wear a NEC uniform and carry a NEC identification ?

Did the engineer explain the nature of problem and advise you accordingly?

Appropriate number of engineer?

Did the engineer explain everything that you need to know?

Did the engineer well-equipped?

Politeness, Friendliness and enthusiasm in serving customer

Professional service provided, Ability to give information

Overall , how satisfied are you with the engineer's performance?

Overall, how satisfied are you with NEC's service?

Thinking of your recent experience with NEC, it was...

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